Fair Oaks Farms -Cowfe- Shift Supervisor

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Position Title:  Shift Supervisor

Position Summary: The priority of this position is to supervise and direct employees of the corresponding departments by enforcing policies and procedures as outlined in the employee handbook and SOP manual. Directly supervise all tasks and duties of workers engaged in preparing food, customer service and daily tasks. Display excellence in all aspects of customer service and carry out daily assigned tasks and supervisor responsibilities throughout the day.

Reports to:  Store Manager

Duties and Responsibilities

  • Display excellence in all aspects of customer service and continually strives to improve existing service programs and training.
  • Follow and enforce policies as outlined in the employee handbook and SOPs.
  • Openly discuss ways to improve operations with management.
  • Accurately account all basic and advanced cash handling functions and reports.
  • Assist with inventory control.
  • Ensure all product and supplies available for purchase are in stock and displayed properly 100% of the time.
  • Keep open communication with manager about product shortages and quality issues.
  • Have basic knowledge of POS system and cashier tasks.
  • Solve problems with customers, employees, and operations when required.
  • Ensure 100% of customers are 100% satisfied 100% of the time.
  • Create strategies and execute plans during extra slow times and through extra heavy customer flows to maintain constant employee performance.
  • Enforce safe food handling procedures.
  • Enforce completion of daily duties on day to day basis.
  • Always lead employees by example.
  • Report employee corrections when necessary.
  • Perform all customer service assistant duties and responsibilities.
  • Assist Manager in coaching and developing staff through open communication with manager.
  • Supervise food service and cashier operations.
  • Other duties as assigned.
  • Positive attitude with outgoing personality.
  • Strong time maintenance and organizational skills.
  • Strong values, integrity, and loyalty to the company.
  • Willingness to drive and produce sales increases for the company.
  • Ability to multi-task and handle fast paced and high stress situations.
  • Strong teaching skills and willingness to learn.
  • Naturally goal oriented and results driven.
  • Ability to articulate professional conversations via email, phone, and in person.
  • Ability to lift 50 lbs or more.
  • Open availability and commitment to work weekends and holidays as needed.
  • Knowledge of basic computer programs including Microsoft Word and Excel.
  • Capable of performing business math including calculating percentages and margins.
  • High School Diploma or equivalent GED.
  • 2 Years experience in a leadership or education position.
  • 2 Years customer service experience.

Job Requirements:

Experience and Education:

  • High School Diploma or equivalent GED.
  • 2 Years experience in a leadership or education position.
  • 2 Years customer service experience.



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