BP Market - Retail Assistant Manager

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Position Summary: The priority of this position is to coach and develop employees of the corresponding departments and enforce policies and procedures as outlined in the employee handbook. Other duties include assisting manager in all aspects of operations of the Fair Oaks Farms BP Gas/Farmstead Market and Dairycatessen. Display excellence in all aspects of customer service and carry out all managerial responsibilities while Manager is absent.

Reports to:  Store Manager

Duties and Responsibilities

  • Display excellence in all aspects of customer service and continually strives to improve existing service programs and training.
  • Assist Manager in coaching and developing staff. 
  • Follow and enforce policies as outlined in the employee handbook and SOPs. Openly discuss ways to improve operations.
  • Accurately account all basic and advanced cash handling functions and reports.
  • Assist placing product orders and Inventory control.
  • Ensure all product and supplies available for purchase are in stock and displayed properly 100% of the time.
  • Keep open communication with manager about product shortages and quality issues.
  • Act as Manager and perform managerial duties when Manager is unavailable.
  • Have basic knowledge of POS system, registers and gas pumps.
  • Solve problems with customers, employees, and operations when required.
  • Ensure 100% of customers are 100% satisfied 100% of the time.
  • Direct employees create strategies, and execute plans during extra slow times and through extra heavy customer flows to maintain constant performance.
  • Enforce safe food handling procedures.
  • Enforce completion of daily duties on day to day basis.
  • Always lead employees by example.
  • Perform employee corrections when necessary.
  • Perform all customer service assistant duties and responsibilities.
  • Other duties as assigned.
  • Positive attitude with outgoing personality.
  • Strong time maintenance and organizational skills.
  • Strong values, integrity, and loyalty to the company.
  • Willingness to drive sales and produce sales increases for the company.
  • Strong managing skills and experience in leading others.
  • Ability to multi-task and handle fast paced, high stress situations.
  • Strong teaching skills and willingness to learn.
  • Naturally goal oriented and results driven.
  • Ability to articulate professional conversations via email, phone, and in person.
  • Ability to lift 30 lbs or more.
  • Open availability and commitment to work weekends when needed.
  • Knowledge of basic computer programs including Microsoft Word and Excel.
  • Capable of performing business math including calculating percentages and margins.
  • High School Diploma or equivalent GED.
  • 2 Years experience in a leadership or education position.
  • 2 Years customer service experience.

Job Requirements:

  • Positive attitude with outgoing personality.
  • Strong time maintenance and organizational skills.
  • Strong values, integrity, and loyalty to the company.
  • Willingness to drive sales and produce sales increases for the company.
  • Strong managing skills and experience in leading others.
  • Ability to multi-task and handle fast paced, high stress situations.
  • Strong teaching skills and willingness to learn.
  • Naturally goal oriented and results driven.
  • Ability to articulate professional conversations via email, phone, and in person.
  • Ability to lift 30 lbs or more.
  • Open availability and commitment to work weekends when needed.
  • Knowledge of basic computer programs including Microsoft Word and Excel.
  • Capable of performing business math including calculating percentages and margins.

Experience and Education:

  • High School Diploma or equivalent GED.
  • 2 Years experience in a leadership or education position.
  • 2 Years customer service experience.


Location: Fair Oaks, IN
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