The Room Attendant is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner by maintaining a clean and attractive guest room in a timely manner, while following standards and safety/security procedures. Responsibilities include cleaning hallways and other assigned areas, maintaining established quality standards.
Non-exempt Housekeeping position. Reports to the Executive Housekeeper.
High School Diploma or GED certificate is preferred, and/or equivalent work experience.
Previous housekeeping experience or similar position with emphasis on cleaning and customer service required. Previous hotel experience is preferred.
Basic computer skills required.
Must be able to work with and understand financial information and data, and basic arithmetic function.
Must be able to work flexible hours and days as needed per the business needs of hotel; be able to stand for extended periods of time.
Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results, maintaining composure and objectivity.
Must be able to effectively communicate in both oral and written form.
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
DUTIES & RESPONSIBILITIES
Maintains compliance with the company policies, practices, procedures, and safety standards.
Know all the features and amenities of the hotel, and amenities and services at Fair Oaks Farms.
Reports to work on time when scheduled.
Receives room assignments and keys from Executive Housekeeper.
Obtains housekeeping cart from storage room and verifies that cart is properly stocked.
Cleans assigned rooms in accordance with standard operating procedure, performing duties such as dusting, vacuuming, changing linens, restocking paper and soap supplies.
Completes room assignment sheet, recording completed rooms and special comments.
Complete a stay-over with the visual mindset as a check out except with the guest belongings currently in the room.
Completes Maintenance Work Orders for rooms needing maintenance repairs.
Vacuums hallways in assigned section of rooms.
Collects soiled linens and delivers to laundry room.
Completes most of assigned rooms check prior to 3:00 pm; exceptions will apply.
Reports any discrepancies to Executive Housekeeper.
Restocks housekeeping cart and returns cart to storage room.
Maintain and organizes their cart in a housekeeping closet in an orderly fashion
Deep cleans guest rooms according to standard operating procedure as assigned.
Returns keys and room assignment sheet to Executive Housekeeper and obtains approval to clock-out.
Reports in uniforms, which is cleaned and pressed, and includes name tag.
Attends and participates in all staff meetings.
Receives approval from Executive prior to leaving at the end of the shift, ensuring that cleaning standards have been met and any deficiencies have been resolved.
Performs other duties as needed or assigned.
This job description provides a general representation of the duties and responsibilities designated for this position and is not necessarily all-inclusive.