Adventure Guide

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Position Title:

Adventure Guide

Position Summary:

The Dairy Adventure Guide will ensure each guest experiences the bus tour and all exhibits.  The Adventure Guide warmly welcomes guests and proactively offers them information on all attractions.  He or she advises on what order to visit each attraction according to the current daily happenings.

Duties and Responsibilities:

Proactively greet guest, groups of guests, and schools within earshot with a warm welcome

Ensure group leaders have all information needed to have a fun, safe, and educational experience utilizing passports

  • Document group and school group’s activities in numerical order on the check off sheet at the Cow Desk
  • Fully explain the Birthing Barn light system, the red buttons in the exhibit halls, and give a brief overview of what they will experience during their visit
  • Ensure group and school members know the procedure to follow if they become separated from the group
  • Command attention and take the lead with group leaders and teachers
  • Guide groups and guests as needed
  • Explain and start 3D/4D movie as needed
  • Ensure exhibits are clean and working
  • Obtain and share accurate cow knowledge with guests and co-workers
  • Solve problems as they occur
  • Pay attention to each guest and remember which attractions they experienced and which ones they have yet to experience
  • Professionally, politely, and positively communicate to guests and co-workers
  • Manage time effectively and adapt quickly to changing priorities
  • Follow written and verbal instructions from company operating procedures and/or management
  • Stay organized in manner, with materials, and company property
  • Clean during slow times or as needed keeping work-space free of trash and clutter
  • Wash 3D glasses as needed
  • Stay in constant communication with other departments and adventures informing them of guests activities and guest desires
  • Multitask and anticipate the needs of guests
  • Communicate departmental improvement ideas to management
  • Find projects to work on during idle times
  • Be able to lift moderately heavy objects
  • Effective listening and communication skills
  • Have a keen eye for detail
  • Demonstrated integrity and ethical standards
  • Moderate technical expertise and knowledge of company products and equipment
  • Problem solving abilities
  • Comfortable in a fast-paced environment
  • Professional, outgoing, and polite demeanor and appearance
  • Able to handle a moderate activity level and maneuver quickly
  • Manages time effectively and adapts quickly to changing priorities
  • Able to multitask
  • Able to perform basic math problems
  • Team player who works productively with wide ranges of people
  • Able to think and work independently with some directions
  • Capable of following written instructions and documented procedures
  • Good organizational skills
  • Complete projects in a timely manner with no procrastination
  • Flexible availability

Job Requirements:

Experience and Education:

  • High School Diploma required, some college preferred
  • Experience in a similar position or equivalent combination of education and experience
Location: Fair Oaks, IN
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